Senior Technology Support Analyst

Job Reference:


Up to £60,000


Senior Technology Support Analyst
Our client an impressive US law firm is looking to recruit a Senior Technology Support Analyst to work alongside the Technology Support Manager
Up to £60,000
Varied role working alongside the business to communicate knowledge of firm-supported tools with a focus on improving overall business alignment, assisting with management of the day to day technology operations.
The role:
·	logging all incoming incidents and actions taken to resolve them, escalating when necessary
·	diagnosing complex technical issues utilising the appropriate resource to resolve
·	maintaining and improving knowledge of the firm and subsequent tech offering to improve delivery
·	negotiating contracts with local vendors
·	providing oversight and guidance to Technology Support Analysts in the team

To be successful in this role you will need to:
·	have strong communication skills and the ability to build solid and lasting relationships across the business
·	be able to communicate work issues, report work progress and keep accurate records
·	have strong technical knowledge on legal applications, including desktop hardware, AV equipment, mobile apps, and experience in supporting local external drives, backups and personal firewalls etc
·	be comfortable liaising with various levels of the business, be solution minded and motivated by new technologies with the ability to adapt. 

What's in it for you:
·	fantastic culture and employee benefits
·	progressive and innovative law firm
·	open plan working environment

Please apply now for this Senior Technology Support Analyst, alternatively to discuss this role in more detail please call Louise Kinsey-Flinders on 020 3815 6792.

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